At Better Brain & Body, each in-person consultation is a dedicated, one-on-one clinical strategy session with Dr. Brown. This time is reserved specifically for individuals who are actively considering and preparing to begin care, as well as those who want to learn about our approach to treatment. You can learn more about Dr. Brown and the rest of the clinic team on the Our Team page.
Consultation Fee Requirement
A $75 consultation fee is required to reserve your appointment time. This secures your dedicated time with Dr. Brown. You'll learn more about our approach to care, neurological exam, chiropractic/musculoskeletal and body sculpting services, therapies, and pricing.
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Appointments are only secured once payment is received
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Confirmation is sent by text and email within 24–48 hours
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Unpaid requests are not held and may be offered to another patient
Please Note: The in-person neurological consultation serves as the primary starting point for all new patients seeking functional neurology care—it's a required step for everyone. This allows Dr. Brown to help customize your personalized treatment plan.
Why Non-Refundable?
Consultation fees are non-refundable once paid to preserve our limited appointment times for new patients who are ready to begin care. With high demand and a small number of available slots each week, this policy ensures dedicated time reaches those committed to moving forward. Your $75 fee is fully applied as a credit toward future care, including any full treatment plan, service, or diagnostic exam—it's not lost, but transferred to your ongoing journey with us.
Once your payment is processed, you will receive a confirmation text and email within 24-48 hours.
Credit Toward Care
Your $75 consultation fee is not an additional cost—it is applied as a credit toward any future visit, including a full treatment plan, service, or diagnostic exam if you choose to move forward with care. This credit preserves its full value for your personalized care path.
Rescheduling Policy
We understand that schedules can change.
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Appointments may be rescheduled with at least 24 hours’ notice. Please call or text our team at 704-752-8100 to reschedule
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Your consultation fee will be transferred to your new appointment time
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Missed appointments may result in forfeiture of the consultation fee
Appointments are reserved specifically for your scheduled time. Missed appointments may result in forfeiture of the consultation fee.
Our Approach
Our in-person consultations are the typical starting point to begin any type of care at Better Brain & Body. They help Dr. Brown learn about you, your concerns and questions, and outline what a custom treatment plan may look like for you. Our consultation fee helps preserve limited appointment slots for patients ready to start care. This keeps every visit intentional, productive, and reserved for individuals actively moving forward in their health journeys—while your paid fee is fully credited toward future care, services, or exams.
Questions or Scheduling Support
If you have questions about this policy or your appointment, please call our front desk team at 704-752-8100, where our Patient Care Coordinator, Rebecca, can answer your questions.
Online Store Refund Policy
This webpage does not contain the refund policies for the services and bulk treatment packages offered for online purchase on our website's shop. To view refund policies for our shop's services and bulk treatment packages, please click the "Refund Policy" button at the bottom of your cart checkout page after adding an item to your cart.
